We are committed to the privacy of visitors to this site. Our Privacy Policy is set out below and explains how we will treat your personal information. Nothing in this Privacy Policy shall limit your statutory rights in relation to your personal data. By providing personal data to us via ravenhaul.com (this "site" or “website”), you consent to our processing of your data in accordance with this policy, our Terms of Use and our Cookie Policy. Any definitions used in this Privacy Policy shall have the same meanings as provided in our Terms of Use.
1. What Information Do We Collect?
1.1 As part of registration for our email list, we collect your name, email address and country of residence.
1.2 When you correspond with us by post, email or directly through this site, we collect the information you provide us with at that time.
1.3 We collect information about your computer and browsing actions by the use of cookies.
1.4 If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call.
1.5 With regard to each of your visits to this site, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
2. What Do We Do with Your Information
2.1 Uses of Your Information. We may use your information for a number of purposes, including:
(a) in connection with the provision of services to you, such as sending you our email newsletter;
(b) to administer and maintain our records;
(c) to improve this site to ensure that our service continues to be the most appropriate service for your needs and that content from this site is presented in the most effective manner for you and your computer;
(d) to help us in our efforts to keep this site safe and secure;
(e) to administer and process your registration, if you choose to register with this site;
(f) to verify your identity and to respond to any query that you may raise with us;
(g) to fulfil any contractual obligations we have with you; and
(h) for the purpose of research and statistical analysis and internal customer service monitoring.
2.1 Email List.
We will use your data to provide you with information about our services, offers and promotions which may be of interest to you. By providing us with your email address when you register with this site you give us consent to contact you by email. You may unsubscribe from our email list using the link included in each email or by emailing us at contact@ravenhaul.com.
2.2 Marketing
(a) We may use your data to contact you for market research purposes.
(b) We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about users of this site and we may also use such aggregate information to help advertisers reach the kind of audience they want to target.
(c) We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
2.3 Technical Updates
We may send registered users of this site email communications from time to time regarding updates and changes to our services and any technical, administrative and legal notices important to this site which we consider essential.
2.4 Third-Party Disclosures
(a) We may share personal data with third party companies and organisations contracted to us to help supply, maintain or facilitate the operation of this site or our services. These third parties may include (without limitation) IT support teams and our appointed advertising agencies.
(b) We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this Privacy Policy and we may disclose your personal data to any member of our group,
(c) We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use and other agreements; or to protect our rights, property, or safety or that of our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
2.5 Transfer on Sale of Business
We may disclose your personal data in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their advisers. If our business is sold your details will be passed onto the new owners of the business under these same terms.
2.6 Term of Use
The period of use of the personal data supplied by you will not be longer than we deem necessary, but may be unlimited.
3. Keeping Information Up-to-Date and Secure
If any of the information that you have provided to us changes, for example if you change your email address or other contact details, or if you wish to unsubscribe or de-register with us, please email us at Contact@ravenhaul.com..
4. Where we store your data
All information you provide to us is stored on our secure servers. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. How long do we keep your data for?
We keep personal data for no longer than is required for the purpose for which it was collected.
6. Third Party Websites
This site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Your Consent and Changes to This Privacy Policy
By submitting your information you consent to the use of that information as set out in this policy. If we change our Privacy Policy, we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the changes. You may also check this page occasionally to review any changes we make to this Privacy Policy.
8. Contact Details
If you would like to contact us with any queries or comments regarding our Privacy Policy, please send an email at Contact@ravenhaul.com.
COOKIES POLICY
This site uses cookies to distinguish you from other users of this site. This helps us to provide you with a good experience when you browse this site and also allows us to improve this site. By continuing to browse the site, you are agreeing to our use of cookies.
It explains what "cookies" are and how this site uses cookies and other tracking technologies to improve this site and to deliver a better, and more personalised, service. Our Cookie Policy applies to all users of this site.
1. What is a Cookie?
Cookies are small text files that are sent by a website to a web browser, and stored by the browser. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognise a device each time it visits, remember user preferences and recommend content. Cookies in themselves do not identify the individual user, but rather the computer used. However, some cookies will contain personal information such as a username. We may use both session cookies and persistent cookies on the site: Session cookies will be used to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will be used to enable this site to recognise you when you visit. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. The site also employs cookies from third parties.
2. What Sort of Cookies Are There?
2.1 Strictly necessary cookies. These cookies are essential to the functioning of a site, enabling you to move around the site and allowing the site to provide the services that you ask for. For example, a strictly necessary cookie might be used to log into secure areas of a site or to recognise the region you are in, thereby allowing the site operator to tailor the site accordingly. Strictly necessary cookies do not gather any information that could be used for marketing purposes and they do not retain information beyond the end of your visit.
2.2 Analytical/performance cookies. These cookies collect information about how visitors use a website. They allow the site operator to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps the site operator to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. All information collected by these cookies is aggregated and therefore cannot be used to identify individual visitors. The information is only used to improve how a website works.
2.3 Functionality cookies. These cookies allow a website to remember choices that a user makes and provide enhanced, more personalised features. For example, such cookies enable you to stay signed into the website and recognise you when you arrive. The information these cookies collect may be anonymised and they cannot track browsing activity on other websites.
2.4 Targeting cookies. These cookies record users' visits to a website, the pages they have visited and the links they have followed. They are also used to ensure that users are presented with adverts, which are relevant to their interests, to limit the number of times a particular advert is displayed and to help measure the effectiveness of an advertising campaign. The information is often shared with other organisations, such as advertisers.
3. What cookie do we use?
This site links to Google Analytics, which sets cookies for analytical and performance purposes. Google Analytics is a web analytics service provided by Google, Inc. Google Analytics cookies are used to collect information about how visitors use this site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site. Google holds this information and provides us with access to it. Google's privacy policy can be found here: https://www.google.com/policies/privacy/
4. Third party cookies
Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or targeting cookies.
